Privacy Policy
Eden Root (the “Site,” “we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website, use our services, or make a purchase. It also explains your rights and choices concerning your information. By using our services, you agree to the practices described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date. Please review this policy regularly to stay informed.
Information We Collect
The personal information we collect depends on how you interact with our services.
1. Information You Provide Directly:
- Contact Details: Name, address, email, phone number.
- Order Information: Billing/shipping addresses, payment confirmation details.
- Account Information: Username, password, and security questions.
- Customer Support: Any details shared during communications with us.
- Shopping Information: Items viewed, added to your cart, or wishlisted.
2. Information Collected Automatically:
We use cookies and similar technologies to collect data about:
- Device and Browser Details: IP address, browser type, operating system.
- Usage Data: Pages visited, time spent on the Site, and interactions.
3. Information from Third Parties:
We may receive personal information from partners such as:
- Payment Processors: To facilitate transactions securely.
- Shipping Providers: To deliver products.
- Marketing Partners: For tailored promotions and advertising.
How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: Process payments, fulfill orders, and handle returns or exchanges.
- Marketing: Send promotional communications and personalized advertisements.
- Customer Support: Respond to inquiries and provide assistance.
- Security: Detect and prevent fraudulent or unauthorized activity.
- Legal Compliance: Fulfill legal obligations and enforce agreements.
Cookies and Online Tracking
Cookies help improve your experience by:
- Storing preferences and login details.
- Analyzing site usage to optimize performance.
- Displaying tailored advertisements.
You can manage or block cookies through your browser settings, but some features may not function correctly if disabled.
Disclosure of Information
We may share your personal information:
- With Service Providers: For payment processing, shipping, and website hosting.
- For Marketing: With partners like Shopify and advertising platforms.
- As Required by Law: To comply with legal obligations or respond to lawful requests.
- During Business Transactions: In case of mergers, acquisitions, or other business reorganizations.
Security and Retention
We implement appropriate security measures to protect your data. However, no system is completely secure. We retain your information only as long as necessary for the purposes outlined or to meet legal requirements.
Your Rights
Depending on UAE law, you may have the following rights:
- Access and Correction: Request access to or correction of your personal information.
- Deletion: Request the deletion of your data where applicable.
- Opt-Out: Unsubscribe from promotional communications.
To exercise these rights, contact us at support@edenroot.ae.
Children’s Data
Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.
Third-Party Links
Our Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.
